Effective Date - 16th December 2025
Customer Cancellations
• A customer may cancel before the restaurant accepts the order.
• Once the restaurant starts preparing the order, cancellation is not allowed.
• If a rider is already on the way, cancellation is not refundable.
Restaurant Cancellations
If the restaurant cannot fulfil the order, the customer will receive a full refund.
Rider Cancellations
If a rider cancels after accepting, OsmiEat will reassign a new rider automatically.
