Effective Date - 16th December 2025.
OsmiEat (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and store your information.
Information We Collect
• Personal details (name, phone, address, email)
• Payment information (processed securely by third-party providers)
• Location data (for deliveries and rider tracking)
• Order history and app usage
How We Use Your Information
• To process orders and payments
• To assign and track riders
• To improve platform performance
• To provide customer support
• To comply with legal requirements
Data Sharing
We only share data with:
• Restaurants fulfilling orders
• Riders delivering your order
• Payment processors
• Service providers involved in app operation
We do not sell personal data.
Data Retention
Your data is stored as long as needed to provide services or comply with laws.
Your Rights
Under GDPR, customers may request:
• Access to their data
• Correction or deletion
• Restriction of processing
Contact: support@osmieat.co.uk
